LATE POLICY
Please arrive 5 minutes prior to your appointment. If you arrive late, we cannot guarantee the full length of your service.
We will always do everything possible to accommodate you if you’re running behind for any reason at all, we understand this can happen. However, your delay can affect the remainder of our teams’ day by delaying them for their next clients.
We generally allow a 10-minute grace period. After that time, we will call to check in on you. Always call if you even think you might be late; we’d rather know as early as possible!
Please make sure that we have your correct email address and your mobile phone number, so we can contact you if you’re running late or try to reschedule.
CANCELLATION
POLICY
Your appointments are very important to our team at ROOM Hairdressing. Time scheduled for an appointment is reserved specifically for you to enjoy your services. We do understand that sometimes unavoidable situations arise, and schedule adjustments are necessary.
We will do our best to work with you in the event of an emergency. However, we respectfully request at least a 24-hour notice to adjust or reschedule your appointments.
When you forget or cancel your appointment without giving a 24-hour notice, your stylist loses the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. With more specialistic and time-consuming appointments, it is possible that a deposit may be requested.
