LATE
POLICY

Arrival Time, Please arrive 5 minutes prior to your appointment. If you arrive late, we cannot guarantee the full length of your service.

We will always do everything possible to accommodate you if you’re running behind, stuck in traffic, emergencies come up! However, your delay can affect the remainder of our teams’ day by delaying them for their next clients.

We generally allow a 10-minute grace period. After that time, we will call to check in on you! If you are able to make it in time for your entire service to be completed, we will do everything we can to ensure we accommodate you with the time we have available.

Please, always call if you even think you might be late; we’d rather know as early as possible!

Please make sure that we have your correct email address and your mobile number, so you can be contacted for your confirmation reminder or rescheduling requests. 

A wooden desk with a closed laptop, a notepad with a pen, a stack of white paper, a small ceramic cup, a glass vase with a purple flower, and a modern lamp with a curved white shade and beige base.

CANCELLATION
POLICY

Cancellation, No Show and Confirmation Policies Your appointments are very important to our team at Room Hairdressing. Time scheduled for an appointment is reserved specifically for you to enjoy your services. We do understand that sometimes unavoidable situations arise, and schedule adjustments are necessary.

We will do our best to work with you in the event of an emergency. However, we respectfully request at least a 24-hour notice to adjust or reschedule your appointments.

When you forget or cancel your appointment without giving a 24-hour notice, your stylist loses the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. With more specialistic and time-consuming appointments, it is possible that a deposit may be requested. 

We respect you as a valued client and hope to continually be of service to you. We thank you for your loyalty. As a courtesy, all appointments made more than 48-hours before the appointment will be confirmed via e-mail or text. 

A wooden desk with a closed black laptop, a white notepad with a pen, a small cup and saucer, a stack of white books, a glass vase with a purple flower, and a beige table lamp with a rounded shade.